Privacy Policy

Effective Date: July 23, 2026

1. Introduction

GetAssistanceGuide360 (“we,” “us,” or “our”) operates getassistanceguide360.com (the “Service”), an AI-powered educational platform focused on employee benefits and workplace recognition education. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

When you sign up or contact us, you may provide your name, email address, city/state, phone number (optional), and any details you share about the benefits or recognition topics you want to understand.

2.2 Information Collected Automatically

We collect standard technical information when you visit the Service, such as IP address, browser type, device information, pages viewed, and referring pages, typically through cookies and similar technologies.

2.3 Phone Numbers

Phone numbers are used solely to deliver the SMS message types you explicitly opt into. They are not logged or retained in our systems beyond what is needed to deliver the Service.

2.4 SMS Opt-In Data

If you opt into SMS messaging, we record your consent, the message categories you selected (transactional account notifications and/or customer care), and your opt-out status.

3. How We Use Your Information

  • To provide, operate, and improve the Service and its educational content
  • To respond to your questions and support requests
  • To send SMS messages only in the categories you explicitly opted into
  • To maintain the security and integrity of the Service
  • To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We do not share your mobile number or SMS opt-in data with third parties or affiliates for their marketing purposes. We may share information only with:

  • Service providers who help us operate the Service (e.g., hosting, message delivery), bound by confidentiality obligations
  • Business transfers, if we are involved in a merger, acquisition, or sale of assets
  • Legal requirements, when disclosure is required by law or to protect our rights and users’ safety

5. SMS Messaging Program Details

GetAssistanceGuide360 offers two separate, optional SMS programs:

  • Transactional account notifications — messages about your account and requests you have made
  • Customer care — support-related messages responding to your inquiries

Consent to each program is collected separately and is never a condition of using the Service. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP (or email support@getassistanceguide360.com) for assistance. Carriers are not liable for delayed or undelivered messages.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. SMS consent records are retained as required by applicable messaging regulations.

8. Your Rights and Choices

  • Access and correction: You may request a copy of, or corrections to, the personal information we hold about you.
  • Deletion: You may request deletion of your personal information, subject to legal retention requirements.
  • SMS opt-out: Reply STOP to any message, or contact us via the contact form.
  • Email opt-out: Use the unsubscribe link in any email or contact us directly.

9. Cookies and Tracking Technologies

We use cookies and similar technologies for essential site functionality and basic analytics. You can control cookies through your browser settings; disabling them may affect parts of the Service.

10. Third-Party Links

The Service may link to third-party websites. We are not responsible for the privacy practices of those sites, and this policy does not apply to them. Review the privacy policy of any site you visit.

11. Children’s Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

12. California Privacy Rights (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request its deletion, and opt out of its sale. We do not sell personal information as defined by the CCPA. We will not discriminate against you for exercising your privacy rights. To exercise these rights, submit a request through our contact form (select “Privacy / Data Request”) or email support@getassistanceguide360.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

Questions about this Privacy Policy? Email support@getassistanceguide360.com or write to us at GetAssistanceGuide360, 8 The Green, Ste A, Dover, DE 19901, United States.